From install to your first customer-facing timeline — here's the whole flow.
One click from the app listing. Craftline only requests read access to orders, products, and fulfillments — nothing on your storefront, checkout, or theme is touched.
In Templates, create a template, name it, and bind it to a product tag — for example, a "Knives" template triggered by the tag "knives". Every order containing a tagged product gets automatically routed into that template.
Add each production stage in order — casting, sharpening, fitting the handle, shipping, delivered. Pick a craft icon for each, and set which ones notify the customer by email, which are silent (only visible if the customer checks their status page), and which auto-advance after a number of days.
Flag exactly one stage per template as the shipping stage. Craftline advances an order to it automatically the moment Shopify's native fulfillment webhook fires — no manual step.
In Settings, set the widget's accent color and logo so the customer-facing timeline on the Thank You and Order Status pages looks like part of your store, not a bolted-on tracker.
Order a tagged product yourself and watch the Thank You page and Order Status page pick up the right template. Advance the order manually from the Orders tab to see the timeline update live.
Questions about a specific step?
Check the FAQ